• You can place an order directly through our website. Select your preferred design and size, add it to your cart, and proceed to checkout.

  • No. Orders cannot be cancelled once placed, except at the discretion of KELLY RISSI or where otherwise required by applicable law. Please carefully review your design, size, and shipping information before completing your purchase.

  • Orders cannot be changed once placed. If you notice an issue with your order, please contact info@kellyrissi.com as soon as possible and our Client Services team will review your request.

  • Our shoes are offered in IT/EU sizing and crafted in a standard B width. We currently do not offer half sizes. If you are between sizes, we recommend choosing the next size up, particularly when wearing thicker winter socks or hosiery.

    For personalised sizing assistance, please contact info@kellyrissi.com.

  • We offer exchanges only when the purchased size does not fit. An exchange is limited to another size of the same design, subject to availability.

  • No. Exchanges are limited exclusively to another size of the same design. We do not offer exchanges for a different design, style, colour, or product.

  • Please contact info@kellyrissi.com within 48 hours of delivery and include your order number, the design purchased, and the size you would like to exchange for.

  • Exchange requests must be made within 48 hours of delivery.

  • The shoes must be unworn and in their original condition, with their original packaging and tags, where applicable.

  • The customer is responsible for all shipping costs associated with an exchange, including the return of the original item and shipment of the replacement size.

  • Returned items remain the customer's responsibility until safely received by KELLY RISSI. If an item is lost, damaged, or otherwise compromised during return shipping, the exchange may not be completed.

  • Exchanges are subject to size availability. If the requested size is unavailable, the exchange cannot be completed.

  • No. All purchases are final sale and KELLY RISSI does not offer refunds, except where otherwise required by applicable law.

  • No. Orders cannot be cancelled once placed, except at the discretion of KELLY RISSI or where otherwise required by applicable law.

  • Yes. Orders within Lebanon are delivered through Wakilni.

  • Shipping within Lebanon is free of charge.

  • Each KELLY RISSI shoe may require 10 to 21 business days before dispatch. Once dispatched, orders within Lebanon typically arrive within 2-4 business days.

  • Yes. International orders are shipped via DHL.

  • International shipping is calculated at checkout according to the delivery destination and volumetric weight. Indicative rates are:

    Middle East: $25–$30 USD, Europe: $35-$45 USD, Other destinations: $40-$50 USD.

    The final shipping cost is displayed at checkout before completing your order.

  • Following dispatch, estimated delivery times are: Middle East: 2-4 business days, Europe: 4-5 business days, Other destinations: 5-7 business days.

    Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, or circumstances beyond our control.

  • Tracking information will be provided where available.

  • No. For international orders, any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer.

  • Please carefully check your shipping information before completing your order. If a delivery cannot be completed due to incorrect or incomplete information provided by the customer, any additional delivery, return, or re-shipping costs may be charged to the customer.

  • We accept Visa, Mastercard, and other payment methods available at checkout.

  • Our prices are displayed in USD (United States Dollars) unless otherwise stated.

  • We make every effort to represent our creations as accurately as possible. However, slight variations may occur depending on screen settings and the handcrafted nature of our products.